Privacy policy

What we collect and why

When you send a project inquiry through the Start a Project form we receive what you enter: your name, an optional company name, your email address and phone number, the kind of project, the systems you are interested in, the project's location, stage and approximate timing, and your notes. We also record the page you came from and any campaign tags in the address, so we know which of our pages brought you here. We use this to reply to you and to follow up on the project you described.

If you are an existing client and send a support request, we receive the property or site it concerns, your name, email address and phone number, the system affected and your description of the issue. We use it to work on that request and to contact you about it. Support requests are stored separately from project inquiries, are never used for marketing, and are otherwise kept, shared and deleted on the same terms as inquiries, as described below. The support form does not accept file uploads.

When you browse, our hosting provider and our own servers record technical details such as your IP address, browser type and the pages requested. We keep these in short-lived logs to protect the site against abuse and to measure performance.

We measure site traffic with Umami, a privacy-focused analytics service that does not use cookies and does not build profiles of individual visitors. It records page views and a few anonymous events, such as when a contact form is started or submitted.

Where it is kept and who sees it

Inquiries are stored in a database hosted in the United States and are visible only to Meshlab staff who handle sales and projects. A copy of each inquiry is emailed to those staff through our email provider so we can respond quickly.

The website is hosted on Vercel. Analytics are processed by Umami. These providers process data on our behalf and are not permitted to use it for their own purposes.

We do not sell, rent or trade personal information, and we do not share it with advertisers.

Cookies

The public site sets no marketing or tracking cookies. The only cookies used are for the staff sign-in area, which visitors never see.

How long we keep it

We keep inquiries for as long as the conversation or project is active and for a reasonable period afterwards so we can pick a discussion back up. Technical logs are kept briefly and then discarded.

Your choices

You can ask us what personal information we hold about you, ask us to correct it, or ask us to delete it. To send a request, use the Start a Project form on the contact page: pick any project type, choose “Not sure yet” for the systems, and write your request in the project notes. We will respond within a reasonable time. Texas residents have these rights under the Texas Data Privacy and Security Act; we extend the same courtesy to everyone.

Changes and contact

If we change how the site handles personal information we will update this page and the date at the top. Questions about this policy can be sent the same way: through the Start a Project form, with “Not sure yet” selected and the question in the project notes.